Return and Refund Policy

We want you to love your Aglow Candle Company purchase. If your order arrives damaged, defective, or incorrect, please contact us at info@aglowcandlecompany.com within 7 days of delivery so we can make it right.

Please include your order number and photos of the item and packaging when contacting us.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will work with you to provide a replacement or refund when appropriate.

Returns

Because our candles and fragrance products are personal-use items, we do not accept returns for scent preference, change of mind, or items that have been used, burned, opened, or sprayed.

If we approve a return for another reason, the item must be unused and in its original condition and packaging.

Exchanges

We do not offer traditional exchanges. If an item arrives damaged, defective, or incorrect, please contact us and we will help resolve the issue.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process the refund after it has been issued.

Questions

For any questions or concerns about your order, please contact info@aglowcandlecompany.com.